ERP Consulting

Selection, Implementation & Support

ERP Software (Enterprise Resource Planning) is critical to the success of any SME. The integration of systems from all departments provides for the fluid operation of the company and real-time data access organisation-wide.

Selection

The most critical part of the ERP Consulting process is to make sure the specification is correct. In order to select a solution for you, we need to be able to understand the needs of your business and your people.

We meet the stakeholders in person wherever possible, sit down and listen to their needs.

• What are the challenges?
• Which legacy processes work now that we want to preserve?
• Which features do we need to add?
• Where can we apply automation to save time and money?

The specification of your solution should be led by you, not by what a vendor limits your selection to.

For that reason, we have no predefined limitations on the capabilities of an ERP system. Our solutions can be 100% customised for you in a private cloud, unlike other public cloud ERP system vendor offerings.

Implementation

Once the specification is made, a budget is decided and a solution agreed upon. Keeping the project within the triple constraints is key:

• Time
• Budget
• Scope

Most ERP systems are delayed, over budget and either fail to meet the scope or suffer from scope creep. We use professional project management techniques to ensure we provide your solution on time, on budget and with the exact capabilities you requested.

This is how we provide the highest quality ERP systems at the best value offering.

Support

We are here 24/7 if you need support with your ERP system. Choose from various Support Level Agreements (SLA) from email support to phone and direct messaging support. You can choose 24 hr response time, 4 hr or even 1 hr, depending on how critical your system requirements area.

If your staff require orientation, training or administration tasks performing such as adding or removing users, you can feel relaxed that we will take care of them. Many services can be automated and delegated to an in-house admin team, or we can provide managed administration services for you.

Upgrading or modifying your ERP system is simple without Request - Quotation - Deploy process. You simply tell us what you'd like to change, and we provide accurate pricing before the work is undertaken. Once you sign off, changes be made in as little as 24hrs.

Security responses are always immediate and free of cost.